1. Scope of this policy
- This policy applies to personal information collected through our website, enquiry forms, order forms, email, phone, WhatsApp, partner signup, and direct business communications.
- By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
- This policy should be read together with our Terms & Conditions and Disclaimer.
- We may update this policy from time to time. The latest version will always be published on this page.
2. Who we are
3. Information we collect
We may collect the following types of information:
- Contact details: Name, email address, phone number, company name, and location/city.
- Enquiry & order information: Service requested, project requirements, budget, plan selected, messages, and files you submit through forms.
- Account & partner information: Login credentials, partner code, and affiliate referral details if you register for our partner program.
- Billing information: Invoice details, payment references, and transaction records (we do not store full credit/debit card numbers on our servers when payments are processed through third-party gateways).
- Technical & usage data: IP address, browser type, device information, pages visited, referral URLs, and approximate location derived from IP — typically collected via cookies and analytics tools.
- Communications: Records of emails, calls, support tickets, and WhatsApp messages related to your enquiries or projects.
4. How we use your information
We use personal information for legitimate business purposes, including to:
- Respond to enquiries, quotes, and support requests.
- Process orders, deliver web design, development, hosting, SEO, and marketing services.
- Send project updates, invoices, service notifications, and renewal reminders.
- Manage partner/affiliate registrations, referrals, and commission records.
- Improve our website, services, and customer experience.
- Send marketing communications about our services where permitted — you may opt out at any time.
- Comply with legal obligations, prevent fraud, and protect our rights.
- Analyse website traffic and campaign performance using aggregated or pseudonymised data.
5. Cookies & analytics
- Our website may use cookies and similar technologies to remember preferences, maintain sessions, and understand how visitors use our site.
- We may use third-party analytics services (such as Google Analytics) to measure website traffic and user behaviour. These providers may set their own cookies subject to their privacy policies.
- You can control cookies through your browser settings. Disabling cookies may affect certain website features.
- We do not sell your personal information to advertisers.
6. When we share information
We do not sell or rent your personal information. We may share data only when necessary:
- Service providers: Hosting companies, domain registrars, email providers, payment gateways, analytics tools, and project management systems that help us deliver services.
- Marketing platforms: Where you engage our SEO, Google Ads, or social media services, limited data may be used within those platforms as part of campaign setup.
- Legal requirements: When required by law, court order, or government authority, or to protect our legal rights.
- Business transfers: In connection with a merger, acquisition, or restructuring, subject to appropriate confidentiality safeguards.
- All third-party partners are expected to handle data securely and only for the purposes we specify.
7. Data retention
- We retain personal information for as long as needed to fulfil the purposes described in this policy, including providing services, maintaining business records, and meeting legal or tax requirements.
- Enquiry records may be kept for a reasonable period even if a project does not proceed, so we can respond to follow-up requests and maintain service history.
- When data is no longer required, we take reasonable steps to delete or anonymise it.
8. Data security
- We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorised access, loss, or misuse.
- Access to client data is limited to authorised team members and contractors who need it to perform their work.
- No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Your rights & choices
Subject to applicable law (including India’s Digital Personal Data Protection Act, where applicable), you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your data where legally permitted and not required for ongoing services or legal compliance.
- Opt out of marketing emails by using the unsubscribe link or contacting us directly.
- Withdraw consent where processing is based on consent, without affecting prior lawful processing.
To exercise these rights, email info@indexsolutions.in with your request and sufficient details to verify your identity.
10. Children’s privacy
- Our services are directed at businesses and adults. We do not knowingly collect personal information from children under 18 without parental consent.
- If you believe we have collected information from a minor in error, please contact us and we will take steps to delete it.
11. Third-party websites & links
- Our website may contain links to third-party sites (social media, payment gateways, client websites, etc.). We are not responsible for the privacy practices of those external sites.
- We encourage you to review the privacy policies of any third-party website you visit.
12. Affiliate & partner data
- If you register as an affiliate partner, we collect and process information necessary to manage your account, track referrals, calculate commissions, and communicate program updates.
- Partner data is handled in accordance with this policy and our Affiliate Program terms.
13. Changes to this policy
- We may revise this Privacy Policy to reflect changes in our practices, services, or legal requirements.
- Updated policies will be posted on this page with a revised “Last updated” date. Continued use of our website or services after changes constitutes acceptance of the updated policy.
14. Contact & grievances
For privacy-related questions, data access requests, or complaints, contact: