Terms & Conditions

1. General terms & acceptance

• “Company” refers to Index Solutions, operating as a division of Index Edutech Solutions LLP, with offices in Mumbai, India.
• “Client” or “Customer” refers to any individual or organization that uses our website, submits an enquiry, places an order, or avails our services.
• “Services” include website design, web development, WordPress and e-commerce solutions, domain registration, web hosting, business email, SSL, SEO, Google Ads, social media management, graphic design, logo design, content writing, website maintenance, and related digital services.
• These terms apply in addition to any service-specific proposal, quotation, order form, or package description agreed between the Client and the Company.
• If you do not agree with these terms, please do not use our website or services.

2. Services, quotes & project scope

• Service scope, deliverables, timelines, and pricing are defined in the quotation, proposal, order confirmation, or package page agreed at the time of purchase.
• Project commencement is subject to receipt of agreed advance payment and provision of required content, credentials, and approvals from the Client.
• The Company shall not be liable for delays caused by late content, feedback, third-party approvals, or factors outside our reasonable control.
• Any work outside the agreed scope may be quoted separately and billed as additional services.
• Package features, pricing, and inclusions published on our website may be updated from time to time. The terms applicable to your order are those confirmed at the time of agreement.

3. Payments, billing & taxes

• Payments may be accepted via bank transfer, cheque, online payment, or other modes specified in the invoice or order confirmation.
• Unless otherwise stated, project fees are due as per the payment schedule in the quotation (typically advance before work begins, with balance on milestones or delivery).
• Recurring services such as hosting, SEO, maintenance, or monthly marketing plans are billed in advance for each billing cycle as stated in the plan.
• All prices are exclusive of applicable taxes unless stated otherwise. GST and other statutory taxes will be charged as per prevailing law.
• Delayed payments may result in suspension of work, hosting, or ongoing services until outstanding amounts are cleared. The Company may charge interest on overdue amounts as permitted by law.
• Third-party costs such as domain registration, SSL certificates, paid plugins, stock assets, ad spend, SMS gateways, or government fees are billed separately unless explicitly included in the package.

4. Client responsibilities

• The Client shall provide accurate information, timely content, images, logos, approvals, and access credentials required to deliver the services.
• The Client is responsible for ensuring that all materials supplied (text, images, trademarks, data) do not infringe third-party rights and comply with applicable laws.
• The Client shall review deliverables within the agreed revision period and provide consolidated feedback. Excessive revisions beyond the package scope may incur additional charges.
• For hosting and email services, the Client shall use the services lawfully and shall not host illegal, abusive, spam, or malicious content.
• The Client is responsible for maintaining backups of their website content where not explicitly included in a maintenance plan.

5. Intellectual property & content ownership

• Upon full payment of agreed fees, ownership of final deliverables (such as approved website design, logo, or content created specifically for the Client) transfers to the Client as stated in the project agreement — excluding third-party licensed materials, frameworks, plugins, stock assets, and pre-existing Company tools or code libraries.
• The Company retains the right to display completed work in its portfolio, case studies, and marketing materials unless the Client requests otherwise in writing before project completion.
• Open-source software, CMS platforms, themes, plugins, and third-party services remain subject to their respective licenses.
• Unauthorized copying, resale, or redistribution of our proprietary templates, internal tools, or unreleased project files is prohibited.

6. Hosting, domain & third-party services

• Domain names are registered with ICANN-accredited registrars or partners. Renewal dates, transfer policies, and registry rules apply.
• Hosting services are provided on a best-effort basis with reasonable uptime targets. Scheduled maintenance or emergency downtime may occur.
• The Company is not responsible for outages, policy changes, or failures caused by third-party providers (registrars, hosting networks, payment gateways, Google, Meta, etc.).
• Free or bundled domain/hosting offers are subject to availability, renewal terms, and package conditions stated at purchase.
• Suspension or termination of hosting may occur for non-payment, policy violation, or legal compliance requirements.

7. SEO, ads & digital marketing

• SEO and digital marketing results depend on competition, algorithm changes, website quality, budget, and market factors. The Company does not guarantee specific rankings, traffic volumes, or lead numbers unless explicitly stated in writing.
• Ad spend for Google Ads, Meta Ads, or other platforms is paid directly to the platform or as agreed — and is separate from management fees unless bundled.
• The Client must comply with advertising platform policies. Accounts may be suspended by platforms for policy violations beyond our control.
• Monthly marketing plans may require a minimum engagement period as stated in the proposal or package page.

8. Support, maintenance & warranties

• Post-launch support, bug fixes, and maintenance are provided only if included in the purchased package or a separate AMC/maintenance agreement.
• The Company will use reasonable skill and care in delivering services but makes no warranty that websites, campaigns, or systems will be uninterrupted, error-free, or free from security vulnerabilities at all times.
• Software updates, browser changes, and third-party API changes may require paid maintenance or upgrades after the included support period.
• Any warranties on hardware or third-party products are governed by the respective manufacturer or vendor.

9. Limitation of liability

• To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, special, or consequential losses including loss of profit, revenue, data, or business opportunity.
• The Company is not responsible for commercial transactions conducted through the Client’s website, payment gateway failures, or actions of the Client’s customers.
• Total liability for any claim relating to a specific project or service shall not exceed the fees paid by the Client for that project or service in the preceding twelve (12) months, unless otherwise required by law.
• The Client agrees to indemnify the Company against claims arising from content supplied by the Client, misuse of services, or breach of these terms.

10. Cancellation, termination & refunds

• Either party may terminate ongoing services as per the notice period stated in the proposal or package terms.
• Advance payments for work already commenced are generally non-refundable. Refunds, if any, are at the Company’s discretion based on work completed and costs incurred.
• One-time project fees, setup charges, domain registration, and third-party purchases are non-refundable once procured.
• Upon termination, the Client must settle all outstanding invoices. The Company may withhold deliverables, credentials, or migration assistance until dues are cleared.
• Written termination requests should be sent to info@indexsolutions.in from the registered email on the account.

11. Affiliate & partner program

• Affiliate partners must comply with the separate terms on the Affiliate Partner page and any partner agreement communicated by the Company.
• Commission eligibility, calculation, and payout schedules are defined in the affiliate program terms. Fraudulent referrals may result in forfeiture of commission and account termination.

12. Amendments & notices

• The Company may update these Terms & Conditions from time to time by publishing the revised version on www.indexsolutions.in.
• Continued use of our website or services after updates constitutes acceptance of the revised terms.
• For material service-specific changes affecting an active project, the Company will communicate through email or written notice where practicable.

13. Governing law & disputes

• These terms are governed by the laws of India.
• Any dispute arising out of or in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
• The parties may attempt to resolve disputes amicably before pursuing legal remedies.

14. Contact

For questions about these Terms & Conditions, contact us:

• Index Solutions (Index Edutech Solutions LLP)
• Website: www.indexsolutions.in
• Email: info@indexsolutions.in
• Phone: +91 8286582361
• Also see: Privacy Policy · Disclaimer · Important Notice